I led the redesign of a complex clinical payments experience, translating research and product strategy into clearer workflows across multiple user roles.

I mapped the product end to end, connecting user journeys, roles, and dependencies to uncover friction across the existing experience. These insights shaped the transition to the new Design System and guided iterative testing with users throughout the redesign.

User Research

Workflow Design

Design System Migration

Product Improvements

🏗️ Led the Design Process

I mapped key user journeys and roles across the existing product, identifying friction, dependencies, and opportunities for improvement. Working with the design team, I translated these insights into redesigned workflows and progressively migrated the experience to the new Design System.

User testing became part of the design loop, helping us validate decisions and refine the experience before implementation.

👩🏽‍💻 Led the Team

I facilitated UX workshops and product roadmap sessions with stakeholders and managers, and coordinated research with users and developers.

I participated in regular design critiques with a team of 20+ senior designers across the enterprise, exchanging feedback, maintaining consistency across products, and staying closely aligned with product and engineering.

I facilitated UX workshops and product roadmap sessions with stakeholders and managers, and coordinated research with users and developers.

RESEARCH EVIDENCE

Qualitative sessions, persona framing, and end-to-end interaction mapping turned a fragmented payments process into a shared picture.

The workflow only makes sense when you see every role in it

Qualitative sessions, persona framing, and end-to-end interaction mapping turned a fragmented payments process into a shared picture.

Discovery sessions

Direct conversations surfaced real constraints, terminology, and decision points.

Persona mapping

Finance user, system admin, manager, and principal investigator needs were made visible together.

Interaction mapping

The existing reimbursement flow exposed handoffs, uncertainty, and opportunities for a clearer path.

Remote research session and reimbursement workflow map

Moderated sessions and reimbursement-flow mapping made the operational edge cases visible.

Finance personas and interaction journey map

Persona boards and a cross-role interaction map aligned the team around shared pain points, responsibilities, and opportunities.

WHAT THE EVIDENCE CHANGED

The redesign moved from feature assumptions to an experience shaped by roles, real workflow handoffs, and the moments where confidence matters most.

REDESIGN. BEFORE & AFTER

From dense operations to clearer decision-making

We restructured the payments experience around clearer hierarchy, status visibility, and task progression—making complex workflows easier to scan, understand, and act on.

BEFORE · LEGACY STATE. FRAGMENTED PAYMENT VIEW

A dense payment view with key information competing for attention and a less obvious path through the task.

✨ AFTER · INTENTIONAL HIERARCHY. SIMPLIFIED DECISION-MAKING

A more intentional hierarchy and clearer interaction model that makes the next decision easier to find and complete.

New Design System Transition

New Navigation and Table Main component

The new features like Tag Bar, Tree View in Side Panel, Context Viewer, secondary actions inside the table helped Users to navigate and approve/decline Invoices faster, enhancing their overall experience.

New Offcanvas Feature

Offcanvas allows to see Preview of the Item at the same Page in each Table which boosted User’s speed for the main actions.

New Filters and Presets

Unlocked new levels of user engagement with our Product, increased usability metrics to 80% (CSAT).

SR PRODUCT DESIGNER + TEAM

Led the product direction, mapped the workflow, aligned the visual language, and partnered with engineering and research to validate the experience.

DESIGN SYSTEM: DESIGN TOKENS &

COMPONENT ANATOMY

A system that helps clinical work stay coherent

I translated recurring clinical workflows into durable building blocks — so teams could design faster without losing clarity, accessibility, or product context.

01 / Reusable component anatomy

02 / Shared tokens and states

03 / Consistent clinical workflows

MOBILE

Mobile version for ClinOps

The mobile experience was designed around the needs of Clinical Operations teams in the field—giving them quick access to patient context, daily tasks, visit management, and signals that require attention. Rather than replicating the desktop experience, we focused on what users needed to understand and act on in the moment.

MOBILE PRODUCT STRATEGY